GDPR Information

Your Rights Under GDPR

The General Data Protection Regulation (GDPR) provides comprehensive rights regarding your personal data. reed-muse is committed to upholding these rights.

Data Controller

For the purposes of GDPR, reed-muse is the data controller responsible for your personal information.

reed-muse
27 Bloomsbury Way
London, WC1A 2TH
United Kingdom
Email: [email protected]

Your GDPR Rights

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• The data must be erased to comply with a legal obligation

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis for processing.

Rights Related to Automated Decision Making

We do not use automated decision making or profiling in our services. All assessments and recommendations are made by qualified professionals.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details above. We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent

When you submit forms or sign up for services, you provide explicit consent for us to process your data.

Contract Performance

Processing is necessary to perform our contract with you when you engage our services.

Legitimate Interests

We may process data based on our legitimate interests in operating and improving our business, provided these interests do not override your rights and freedoms.

Legal Obligation

We may process data to comply with legal obligations, such as tax and accounting requirements.

Data Transfers

We do not transfer your personal data outside the United Kingdom or European Economic Area. If this changes, we will ensure appropriate safeguards are in place and inform you accordingly.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typical retention periods:

• Client records: 7 years after final service provision
• Enquiry data: 2 years if no service is engaged
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. The date of the most recent revision will be indicated at the top of this page.